Help
1.Need help? Our customer service can help you!
Dear English speaking customers, American Retro online shop has only a French version for the moment.For any question or advice, please contact our Customer Service, we will be happy to help you.
You can contact us by email service-client@americanretro.fr or by phone +33 1 48 05 64 71.
2. Which size should I order?
Any question about the size? For any question or advice, please contact our Customer Service, we will be happy to help you.These table will help you to order the right size.
Chart size
| 36 | 38 | 40 | 42 |
| 0 | 1 | 2 | 3 |
| XSmall | Small | Medium | Large |
| XS | SM |
| 34/36 | 38/40 |
3. Shipping fees & delivery time
Where are you shipping ?We deliver in the following countries : Austria, Belgium, Bulgaria, Chyprus, Czech Republic, Denmark, Estonia, Finland, France,Germany, Greece, Holland, Luxembourg, Hungria, Italy, Lettonia, Lithuania, Luxembourg, Martinica, Monaco, Malta, Norway, Poland, Romania, Slovaquia, Slovania, Spain, Sweden, Switzerland.
What are the shipping fees?
The delivery fees are detailed in the table below.
| Countries | Shipping fees |
|---|---|
| Austria | 10€ |
| Belgium | 8€ |
| Bulgaria | 25€ |
| Chyprus | 19€ |
| Czech Republic | 14€ |
| Denmark | 12€ |
| Estonia | 14€ |
| Finland | 12€ |
| France | 7€ |
| Germany | 8€ |
| Greece | 19€ |
| Holland | 8€ |
| Hungria | 14€ |
| Italy | 10€ |
| Lettonia | 14€ |
| Lithuania | 14€ |
| Luxembourg | 8€ |
| Martinica | 20€ |
| Monaco | 7€ |
| Malta | 35€ |
| Norway | 12€ |
| Poland | 14€ |
| Romania | 14€ |
| Slovaquia | 14€ |
| Slovania | 14€ |
| Spain | 10€ |
| Sweden | 12€ |
| Switzerland | 11€ |
What is the delivery time?
For each order placed before 3 p.m., Monday through Friday, we ship your order the same day. The estimated delivery dates are between 4 and 7 business days. Delivery is provided through the services of Colissimo 48 hour for Metropolitan France, Corsica and Monaco, or Colissimo International or GLS for other destinations. You will be sent an emails soon as your order is shipped. Then you can follow your package with the tracking number.
What happens if I am absent at the time of delivery?
In the absences of the recipient of the order, your order will be delivered to the postal contact point indicated on the calling card left in your mailbox. Your package will be held at the postal contact point during a period of 15 calendar days from the day after filing the release notice. At the end of that period the package will be returned. If the timeout is caused by you (the shipping address you provided is incorrect, or you have not picked up the package within 15 days time), the forwarding costs will be your responsibility.
4. The payment of your order
We only accept payment by bank card: Carte Bleue, Visa, Mastercard, and American Express.We also accept Paypal payment.Payment is 100% secure. Our transactions are secured by the payment system of our partner. . All information exchanged to process the payment is encrypted by SSL. This data cannot be detected, intercepted, or used by others. It is not stored on our computer systems.
5. How to make a return ?
You have a period of fifteen (15) days from the date of receipt of your order to return the ordered products. To send us back an item, please login to your account with your email address and password to complete your return application form. You must print this return form and sent it with your package. Without this return slip, the return will not be taken into account by The Other Store, on behalf of American Retro.All returns must be sent to this address :
FIEGE MPO
Retour American Retro
Parc Logistique de la Porte des Champs
95470 Survilliers
FRANCE
Products must be returned in their original packaging with labels and any accessories in perfect condition for resale. Therefore, they should not have been worn, washed or damaged. Any return must be made by registered mail with the return receipt because failing to take into account the loss of products during transportation of return can take place. Return fees are the sole responsibility of the customer. If the conditions mentioned above are met, you will be refunded the amount inclusive of taxes of the returned items (shipping included). Your refund will take effect within thirty (30) days of receipt of items. You will be refunded by credit to the bank account used for payment.
